REAL EXAM EXPERIENCE WITH THE WGU INFORMATION-TECHNOLOGY-MANAGEMENT PRACTICE TEST

Real Exam Experience with the WGU Information-Technology-Management Practice Test

Real Exam Experience with the WGU Information-Technology-Management Practice Test

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Actual WGU Information-Technology-Management Exam Questions – Key To Success

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WGU Information Technology Management QGC1 Sample Questions (Q25-Q30):

NEW QUESTION # 25
What is a customer relationship management (CRM) system used for?

  • A. To improve supplier and customer relations and increase revenues.
  • B. To increase customer loyalty and retention and increase an organization's profitability.
  • C. To support diverse business functions such as accounting, manufacturing, marketing, and human resources.
  • D. To provide fundamental decision-making support.

Answer: B

Explanation:
* Purpose of a Customer Relationship Management (CRM) System:
* CRM systems focus onmanaging customer interactionsto build long-term relationships.
* They provide tools for sales, marketing, customer service, and analytics to enhance customer satisfaction and retention.
* Key Objectives of CRM Systems:
* Increase customer loyalty:By personalizing experiences and addressing customer needs effectively.
* Boost profitability:Through targeted marketing, better customer insights, and optimized resource allocation.
* Incorrect Options Analysis:
* A. Decision-making support:CRM provides customer interaction insights, not fundamental decision-making tools.
* B. Business functions:Covers ERP systems, not CRM.
* C. Supplier relations:Focus is on customer relations, not suppliers.
References and Documents of Information Technology Management:
* "CRM Best Practices for Business Success" (Salesforce Whitepaper).
* ITIL 4 Service Design: CRM Integration (Axelos).


NEW QUESTION # 26
A manager asks a team member to identify the top five customers by total dollars spent on the company's services in the past calendar year. Which phase of the customer relationship management (CRM) system does this represent?

  • A. Reporting
  • B. Analyzing
  • C. Distributing
  • D. Predicting

Answer: A

Explanation:
* Understanding Reporting in CRM:
* The reporting phase of CRM involves extracting data to generate summaries and insights.
* Reports help in understanding customer activities, such as identifying top customers based on spending.
* Application in the Scenario:
* The manager requests a report listing the top five customers by total spending, a classic example of CRM reporting.
* Why Other Options Are Incorrect:
* Option A (Distributing):Distributing is not a CRM phase.
* Option B (Analyzing):Analyzing involves identifying trends or patterns, not generating a simple report.
* Option C (Predicting):Predicting is forward-looking and does not match the scenario of reviewing past data.
References:
* CRM Reporting Capabilities Overview - Forrester
* Reporting vs Analysis in CRM Systems - HubSpot


NEW QUESTION # 27
What should an IT leader consider when creating a presentation that will be delivered to the board of directors?

  • A. Brevity is key because of time constraints
  • B. Focus on problems rather than solutions
  • C. Be through and provide all the technical details
  • D. Know the audience and speak to their level of knowledge

Answer: D


NEW QUESTION # 28
Which protocol provides for the collection, organization, and modification of information about managed devices on IP networks?

  • A. Hypertext Transfer Protocol (HTTP)
  • B. File Transfer Protocol (FTP)
  • C. Telnet protocol (TELNET)
  • D. Simple Network Management Protocol (SNMP)

Answer: D

Explanation:
SNMP (Simple Network Management Protocol) is used for monitoring and managing network devices such as routers, switches, and servers. It allows administrators to gather network performance data and configure devices remotely.
References:
* Stallings, W. (2013). Foundations of Modern Networking. Pearson.


NEW QUESTION # 29
What is the importance of the partners and suppliers dimension of the ITIL model?

  • A. The relationship with both suppliers and consumers must create value.
  • B. Supplying data allows companies to make wise investments and assemble technology solutions.
  • C. The creation of value is solely beneficial to the customer.
  • D. Staffing an organization fosters the creation of value.

Answer: A


NEW QUESTION # 30
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