100% FREE CRT-261–100% FREE REGUALER UPDATE | HIGH-QUALITY VALID CERTIFICATION PREPARATION FOR SERVICE CLOUD CONSULTANT TEST QUESTION

100% Free CRT-261–100% Free Regualer Update | High-quality Valid Certification Preparation for Service Cloud Consultant Test Question

100% Free CRT-261–100% Free Regualer Update | High-quality Valid Certification Preparation for Service Cloud Consultant Test Question

Blog Article

Tags: CRT-261 Regualer Update, Valid CRT-261 Test Question, CRT-261 Latest Cram Materials, Certification CRT-261 Book Torrent, Latest Real CRT-261 Exam

DOWNLOAD the newest GetValidTest CRT-261 PDF dumps from Cloud Storage for free: https://drive.google.com/open?id=1EN3GTlYUiTe1D-3LK7dLdMsJSR4jVtXv

A dedicated team is accessible for GetValidTest customers. One can reach our 24/7 customer support team to resolve their queries. Moreover, our team will also assist users if they face any kind of trouble while using above-mentioned formats of CRT-261 practice material. We will offer you a refund guarantee (terms and conditions apply) as saving your money is our priority. Additionally, we offer up to 1 year of free updates and free demo of the CRT-261 product. Order Salesforce CRT-261 exam questions now and get excellent these offers.

The CRT-261 exam covers a variety of topics related to Service Cloud, including case management, knowledge management, interaction channels, and reporting and analytics. It is a 90-minute exam that consists of 60 multiple-choice questions, and it is available in both English and Japanese. To pass the exam, you will need to score at least 68%, and the exam fee is $200. Salesforce offers various resources to help you prepare for the exam, including official study guides, online training courses, and practice exams. With a Salesforce CRT-261 Certification, you will be able to showcase your skills and expertise to potential employers and clients, and advance your career as a Service Cloud Consultant.

>> CRT-261 Regualer Update <<

Easily Downloadable Salesforce CRT-261 PDF Questions File

A certification is not only an affirmation to your ability but also can help you enter a better company and improve your salary. CRT-261 exam cram can help you get your certification successfully. We have a professional team to collect and research the latest information for the exam, and we offer you free update for 365 days after payment, so that you can obtain the latest information. In order to build up your confidence for CRT-261 Exam Braindumps, we are pass guarantee and money back guarantee if you fail to pass the exam.

Salesforce CRT-261 Certification Preparation for Service Cloud Consultant exam is designed for professionals who are looking to enhance their skills and knowledge in the field of service cloud consulting. Certification Preparation for Service Cloud Consultant certification exam is ideal for service cloud consultants who are responsible for designing and implementing service cloud solutions for their clients.

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q171-Q176):

NEW QUESTION # 171
Universal Containers needs to ensure it is staffing enough agents to answer calls at times of peak volume. In addition, the company needs to report on the metric listed below.
* Average handle time (AHT)
* Adherence to service level agreements (SLAs)
Which data source would Universal Containers need in order to gather this information? Choose 3 answers

  • A. Chat log history
  • B. Entitlements
  • C. Interactive Voice Response (IVR)
  • D. Workflow Management (WFM)
  • E. Automatic Call Distributor (ACD)

Answer: D,E


NEW QUESTION # 172
A manager would like information on which Knowledge articles are used most often by call center agents.
Which report should a consultant use to identify the Knowledge articles that are used most often?

  • A. Knowledge articles with the highest ratings
  • B. Knowledge articles with the most revisions
  • C. Number of Knowledge articles attached to Cases

Answer: C

Explanation:
To identify which Knowledge articles are used most often by call center agents, creating a report that tracks the number of Knowledge articles attached to cases is recommended. This provides insights into which articles are most frequently utilized in case resolutions, informing content optimization and training efforts.


NEW QUESTION # 173
Which feature should a consultant recommend to allow a tier 2 service representative to take over case processing from tier 1 and know how far tier l had progressed in troubleshooting?

  • A. Lighining Row Component
  • B. Path for Cases
  • C. Lightning Guided Engagement
  • D. Service Console Macros

Answer: B

Explanation:
Path for Cases is a feature that can allow a tier 2 service representative to take over case processing from tier
1 and know how far tier 1 had progressed in troubleshooting. Path for Cases is a feature that allows administrators to define the key stages and steps for resolving cases in Salesforce. Path for Cases can help agents track the progress of each case and see the guidance and tips for each stage. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.path_overview.htm&type=5 : https://help.salesforce.com/s
/articleView?id=sf.path_setup_cases.htm&type=5


NEW QUESTION # 174
Universal Containers email policy requires that all email traffic remain within its firewall. Currently, the company has 200 support agents handling email from five different time zones. Which solution should a consultant recommend?

  • A. On-Demand Email-to-Case
  • B. Web-to-Case
  • C. Salesforce for Outlook
  • D. Email-to-Case

Answer: D


NEW QUESTION # 175
Metrics show that Universal Containers has a high call abandonment rate Which two strategies should a consultant recommend?
Choose 2 answers

  • A. Add additional agents to lower average hold time.
  • B. Set up Email-to-Case.
  • C. Use Assignment rules and case queues.
  • D. Simplify the interactive voice response (IVR) tree.

Answer: A,D


NEW QUESTION # 176
......

Valid CRT-261 Test Question: https://www.getvalidtest.com/CRT-261-exam.html

BTW, DOWNLOAD part of GetValidTest CRT-261 dumps from Cloud Storage: https://drive.google.com/open?id=1EN3GTlYUiTe1D-3LK7dLdMsJSR4jVtXv

Report this page